Customer Service Audits & Benchmarking
See how your business is performing in delivering customer service and assessing the strenghts & weaknesses of the current level of service.
Also, to go further, we can offer a comprehensive benchmarking service to see how your business is performing in key business areas compared to other businesses in your chosen business sector.
This can help in planning the best approach to improving the customer service provided by your business...
Executive Mentoring & Manangement Coaching
Executive mentoring via peer to peer process with a fellow MD/Owner who is a customer service expert, Utalising a mix of strategic planning, HRM and sales & marketing to help delvelop the skills to embed customer service focus culture into their business.
Management coaching to develop managers who understand the importance of ensuring a customer focused culture is a key factor in achieving business success.
The keystone to this approach is to ensure excellence in customer service is a key function of the business alongside, finacial management, HRM, sales & marketing, operations, etc.
Training & Development
A range of options to ensure that evey member of the business is able to deliver outstanding customer service, allowing the managers & owners to focus on running the business.
This can included:
Training & Development Days
Tailored modular development systems
ZENIF can provide your business with the tools to deliver "OUTSTANDING" customer service, day after day to each individual customer or client.
We can offer, sustomer service audits & benchmarking, executive mentoring, management coaching and staff training & development.
This is delivered with the assurance that we are able to fix excellence in customer service into your business because we have developed the Customer Service "Twist" Theory that was first developed over ten years ago.